Terms and Conditions
How to Reserve
Contact us for our availability and to fully customise your tour. Upon finalising your itinerary and fee, we will inform you of our PayPal account by email. Your reservation is secured when we acknowledge receipt of your full payment.
Interpreter Guide Fee
Unless otherwise indicated in our individual classes or tours, the fee for our National Government Licensed Guide Interpreters is as follows:
¥30,000/6 hours (up to a group of 8 people) and ¥6,000/extra hour
Cancellation and Refund Policy
If confirmed cooking class/tour reservations are cancelled by you, the following apply:
a) Cancellations received by us more than 30 days prior to the tour date: 90% refund
b) Cancellations received by us 30 – 15 days prior to the tour date: 50% refund
c) Cancellations received by us within 14 days prior to the tour or no show forfeit entire payment.
In case of severe weather, such as typhoons, snow, etc., we may cancel a trip for your safety. In such event, we will inform you by the day before the tour, and a 100% refund will be issued. Please note that we reserve the right to cancel any tour due to weather conditions or other circumstances beyond our control.
*Timing of cancellation is based on Japan local time.
Participant Agreement, Acknowledgment of Risk, and Waiver and Release of Liability
The safety of each and every guest is our first priority, and we try our best to ensure the safety throughout our classes and tours. However, we would like to kindly ask for your cooperation to read and agree to the terms of the Participation Agreement, Acknowledgment of Risk, and Waiver and Release of Liability before completing your booking.
By paying the fees associated with the Cooking Holiday in Izu’s services you have selected, you acknowledge and accept the terms of this Participation Agreement, Acknowledgment of Risk, and Waiver and Release of Liability.